assistance please

[polish]

someone from helpline for my dell computer tried to phone me this afternoon but it went straight to voicemail and did not ring here beforehand, any ideas anyone please?

Thanks Jules

[NeilO]

@polish Hi Jules, are you sure it was a genuine call? Do you have the call protect feature active on the line? 

If the number was on your personal or BT blocklist then it would have been directed straight to the junk voicemail without ringing.

Thanks

Neil

[polish]

Hi Neil

Yes it was,they have tried again today, they are not on my blocked list.

What is the call protect feature please?

Thanks Jules

[DavidM]

Hi @polish and thanks for the reply.

Take a look at How to Get and Use BT Call Protect | Digital Voice & Landline Help | BT Help for information on Call Protect.

Cheers

David

[polish]

Thanks David

How are the company able to phone me then as they say it keeps going to voicemail?

Thanks Jules

[polish]

Would appreciate a reply please?

Thanks Jules

[polish]

Thanks for the info David

How are the company able to phone me then as they say it keeps going to voicemail?

Thanks Jules

[NeilO]

@polish have you tried turning off the BT Blocklist in MyBT 

Neil

[polish]

@NeilO 

Sorry Neil how do you do this please? Thanks Jules

[NeilO]

@polish In the call protect settings in MyBT or by calling 1572 from your landline. Call protect user guide