bt digital voice rollback

[Knobbiewilliams]

Is there a way to roll back my digital voice for a short period as an important email address I own needs to have its password reset. My home phone number was down as part of the 2 step verification but as Im now on digital voice, I cant use my home phone line as it creates an error on the email reset page. PE14 area if this helps,Thanks in advance

[jac_95]

Hi Knobbiewilliams,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[garybs29]

No & what you're saying doesn't make sense either. The phone number being on digital voice shouldn't be making any difference whatsoever so is likely not the cause of the error.