No phone connection for a MONTH - 67 cuctobers on same exchange with same problem
End date gets shuffled
Supplier gets pushed around by OR
No mobile signal available here as alternative
Solved! Go to Solution.
Are you a BT Retail customer?
this is a customer forum for BT Retail customers. there is no link from here to openreach you need to post on your own supplier forum
Hi @OldGoat
Thank you for your posts and welcome back.
Sorry to see you're having service problems. The advice @imjolly gave you is correct. There is no alternative avenue you can use, I'm afraid. It's your service provider's responsibility to contact (and escalate) with Openreach regarding the delayed repair of your services. This is the same process we would use for our customers.
Thanks,
Robbie
Can you please explain how it is BT Retails fault if there is a problem affecting all suppliers that use the Openreach infrastructure.
As regards BT Retail "hiding", what exactly is your supplier doing about the issue? That is a rhetorical question because it is clearly not a lot!
If there are 67 customers of various CP’s affected by the same fault , then OR will be prioritising the repair , not least be because of the compensation OR will have to pay to these CP’s , but there are somethings that cannot be expedited, like noticing the council should road closures ( for example ) be required.
As already said , you are not a BT customer, so really have no reason to post here , Openreach and BT are not one and the same entity and interchangeable, your provider whoever it is , almost certainly vetoed a suggestion years ago by Openreach that they (OR) should be allowed to communicate directly with consumers in certain circumstances…..also your suggestion that ‘BT’ hide behind these processes couldn’t be more wrong , the process employed is the one Ofcom , after lobbying by the likes of Sky and Talk Talk , obliges Openreach and the CP’s it supplies to use.