If there are 67 customers of various CP’s affected by the same fault , then OR will be prioritising the repair , not least be because of the compensation OR will have to pay to these CP’s , but there are somethings that cannot be expedited, like noticing the council should road closures ( for example ) be required.
As already said , you are not a BT customer, so really have no reason to post here , Openreach and BT are not one and the same entity and interchangeable, your provider whoever it is , almost certainly vetoed a suggestion years ago by Openreach that they (OR) should be allowed to communicate directly with consumers in certain circumstances…..also your suggestion that ‘BT’ hide behind these processes couldn’t be more wrong , the process employed is the one Ofcom , after lobbying by the likes of Sky and Talk Talk , obliges Openreach and the CP’s it supplies to use.
