Amazon echo devices

[Redsky-06]

Hi, can anyone please offer any suggestions on connecting amazon echo devices to bt smart hub 3. Amazon have confirmed there's no issues with my devices,  so the problem must be with BT. Factory reset and deregistering the echo devices has not worked neither has turning off the 5ghz turning off the smarthome set  up and factory resetting the hub. Any help gratefully 

[imjolly]

I have a few Amazon echo devices and also the new SH3 and have not had any problems with echo devices connecting.  Does your echo devices 'see' the hub WiFi and just don't connect after entering the password?

[licquorice]

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@Redsky-06wrote:

 Amazon have confirmed there's no issues with my devices,  so the problem must be with BT. 

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Of course they have! How have they managed to do that without seeing them or being able to connect to them?

[FLC]

Easiest option would probably be to change the SSID/password of the SH3 to match the previous router.

[Redsky-06]

I took them to a different address and connected them there without any issues (non BT ISP)

[imjolly · Accepted solution]

If you have the new SH3 then I would try activating the compatible WiFi and then try and connect to the 2.4ghz which will have a different SSID and WiFi password to the main WiFi and see if that helps

As I said at outset I have various Amazon devices and have not had any problem connecting to my main WiFi on the new SH3

[Redsky-06]

Hi jmjolly,

I will certainly give your idea regarding setting up my devices a go. A little bit more information regarding the situation. Since testing them at a different address and confirming no issues with the devices, I have attempted to connect them again at my home, still without any luck. The only difference is that the devices are now occasionally/randomly notifying me of my reminders and activating parts of my routines; plus those with screens are showing limited information etc suggesting I think partial/intermittent wifi connectivity. Yet at no point will any of the devices respond to voice commands. When spoken to each device gives me the same answer as follows 

Sorry I am having trouble understanding right now please try a little later. 

[imjolly]

You could also try setting the 2.4ghz WiFi channel to a specific channel and not smart and see it that helps. You cannot set the 5ghz wifi to specific channel

[maxn]

Hello everyone,

I also can’t get either of my Amazon Alexa devices (Echo Dot and Firestick) to work with my new BT Smart Hub 3. I have exhaustively and tirelessly tried everything…..factory reset, deregistering, etc etc. I even sent my Echo Dot to Amazon for repair and when I received it back I had the same problem. The problems started when I replaced my Broadband router with BT Smart Hub 3. With my old BT router I had no problems. Amazon customer service don’t seem sure what the problem is, waiting to hear back from them. When I give Alexa a voice command nothing happens on either my Echo Dot or Firestick. All of my other devices seem to work fine with the new Smart Hub 3 router, the problem is purely with Alexa and Smart Hub 3. The last thing I tried was to set up compatible Wi-Fi and add both devices to the new network but that didn’t make any difference. It’s interesting to see that my Firestick works for everything including all TV streaming but will not work with Alexa. Sometimes I get an error message when I try and use Alexa with my Firestick, other times it just does nothing.

If anyone can help me resolve this problem it would be greatly appreciated! I’d like to start using Alexa again on both devices.

[imjolly]

When you used compatibility mode idid you just use the 2.4 WiFi and leave the 5ghz turned off?  Did you clear all existing WiFi I formation from Amazon devices and start from fresh?  Did your Amazon devices actually 'see' the compatible WiFi SSID and then once selected you entered the new WiFi password applicable to compatibility mode?

As I have previously posted i have various Amazon devices and have not had a problem connecting to my SH3