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Redsky-06
Beginner

on ‎31-05-2026 15h42

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Message 1 of 3

Amazon echo devices

Hi, can anyone please offer any suggestions on connecting amazon echo devices to bt smart hub 3. Amazon have confirmed there's no issues with my devices,  so the problem must be with BT. Factory reset and deregistering the echo devices has not worked neither has turning off the 5ghz turning off the smarthome set  up and factory resetting the hub. Any help gratefully 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎31-05-2026 16h28

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Message 2 of 3

Re: Amazon echo devices

I have a few Amazon echo devices and also the new SH3 and have not had any problems with echo devices connecting.  Does your echo devices 'see' the hub WiFi and just don't connect after entering the password?



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licquorice
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‎31-05-2026 17h07 - edited ‎31-05-2026 17h09

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Message 3 of 3

Re: Amazon echo devices

@Redsky-06wrote:

 Amazon have confirmed there's no issues with my devices,  so the problem must be with BT. 

Of course they have! How have they managed to do that without seeing them or being able to connect to them?

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