App has never worked for speed testing

[Ed_C]

I have the FTTP 900mb package, and like most people my speeds are around 300mb on iPhone and even wired directly into the smart hub 2 via my laptop according to external speedtesting.

So I wish to try the BT app and 'Test My Speed' - the test runs fine, but instead of displaying my results I always get the error ""! We're sorry, something went wrong" then "Run the speedtest again - we're sorry , we are still having trouble testing your internet speed."

This has been the case every single time I have tried to do this since install.

Any advice?

Thanks, Ed

[Mairclam]

I’ve come here to see if I can find this out too. It’s never worked for me either. Just tells me to restart the hub and sends me to the new troubleshooter

[imjolly]

try fast.com

[Mairclam]

Can you submit those results to BT if they are below what you’re guaranteed as part of your contract?