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Ed_C
Beginner

on ‎11-04-2022 10h33

972 Views
Message 1 of 4

App has never worked for speed testing

I have the FTTP 900mb package, and like most people my speeds are around 300mb on iPhone and even wired directly into the smart hub 2 via my laptop according to external speedtesting.

So I wish to try the BT app and 'Test My Speed' - the test runs fine, but instead of displaying my results I always get the error ""! We're sorry, something went wrong" then "Run the speedtest again - we're sorry , we are still having trouble testing your internet speed."

This has been the case every single time I have tried to do this since install.

Any advice?

Thanks, Ed

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Mairclam
Aspiring Contributor

on ‎18-11-2022 9h08

702 Views
Message 2 of 4

Re: App has never worked for speed testing

I’ve come here to see if I can find this out too. It’s never worked for me either. Just tells me to restart the hub and sends me to the new troubleshooter

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imjolly
Distinguished Sage
Distinguished Sage

on ‎18-11-2022 9h49

692 Views
Message 3 of 4

Re: App has never worked for speed testing

try fast.com



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Mairclam
Aspiring Contributor

on ‎18-11-2022 10h07

685 Views
Message 4 of 4

Re: App has never worked for speed testing

Can you submit those results to BT if they are below what you’re guaranteed as part of your contract?

 

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