Re: Apple HomePod

krustyloaf · ‎10-02-2023

I've just got one of the new HomePods which keeps telling me is having problems connecting to the internet. Apple can't help because it is an internet issue but the HomePod did tell me that it was blocked some peer to peer access by the HomeHub I have.

I have obviously had a google but can anyone help with advice that doesn't read like you need a degree in programming to fix?!

Thanks so much.

stevebrass · ‎10-02-2023

In the Home app can you get through to the settings for the HomePod? Does is it show the correct wifi ssid?

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted solution’

krustyloaf · ‎10-02-2023

It does, yes. And shows full bars??

stevebrass · ‎10-02-2023

Can you screen shot the "peer to peer" message you are getting?

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted solution’

krustyloaf · ‎10-02-2023

I've not had that message again, now it just says unable to join Wi-Fi. Apple suggests forgetting the network on your phone, rejoining and then setting it up again. That didn't work!

licquorice · ‎10-02-2023

If you are trying to connect two devices in ad-hoc mode rather than via the router, make sure both devices are using the same wifi band. Turn off the 5Ghz band temporarily on the hub to force use of the 2.4Ghz band.

krustyloaf · ‎10-02-2023

Do I do that in Hub Manager? It looks like most of the house is set to 5 Ghz. It won't upset anything else by doing that will it??

Thank you.