BT Broadband / Netgear Nighthawk XR1000 Issues

[Flip112]

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Good morning all. I’m hoping for some advice. I have upgraded to full fibre 500 with BT and have the netgear nighthawk xr1000. It appears to be working in some fashion but the speeds are fluctuating alot. I have plugged the nighthawk directly into the small box fitted to the wall (pic attached) by the installer. Does this box act as a modem or is this what’s causing my problems I have read online that people are suggesting you get a BT OPENREACH HG612 modem and connect this between the box on the wall and the nighthawk router. The dumaOS is also coming up with errors and i am wondering if this will resolve the issues. Any advice welcome. Thanks in advance. 

 

[licquorice]

That 'box' is an Openreach optical modem (ONT) which you just connect your Netgear directly to. The HG612 is a copper modem for VDSL lines and is not required.

[Flip112]

Thanks for the heads up. So I don’t need anything else between the ont box and the router? Not sure why the dumaOS is showing errors on geo filtering and the speeds fluctuating. 

[licquorice]

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@Flip112 wrote:

Thanks for the heads up. So I don’t need anything else between the ont box and the router?

Correct

Not sure why the dumaOS is showing errors on geo filtering and the speeds fluctuating. 

No idea, I'm afraid

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[Flip112]

Thankyou for taking the time to reply. Much appreciated. I am going to make contact with netgear later today but wanted to check regarding the modem first. 

thanks again👍🏻

[Keith_Beddoe]

You will get speed fluctuations as you are sharing your backhaul connection with other users, you do not have your own personal uncontended connection.

[Flip112]

I understand that some fluctuations are normal but this is going from 90mb/s to 500mb/s then back to 120mb/s then 250mb/s and so on. Seems erratic to me. Thanks