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Karen9
Aspiring Contributor

on ‎05-09-2023 8h03

398 Views
Message 1 of 2

BT Cloud not working

Hi,

My BT Cloud has not worked automatically for months.  It is only 18% full but when trying to synch it is continually telling me 'An error occurred. The application cannot continue and will be paused'

I tried re-installing the Cloud but it is still stuck at the same position.

Are my settings incorrect or is the Cloud broken?

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1 REPLY 1
RobbieMac
Moderator-Retired

on ‎05-09-2023 14h16

363 Views
Message 2 of 2

Re: BT Cloud not working

Hi @Karen9

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with BT Cloud.  We'll need to check this out from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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