BT Cloud not working

[Karen9]

Hi,

My BT Cloud has not worked automatically for months.  It is only 18% full but when trying to synch it is continually telling me 'An error occurred. The application cannot continue and will be paused'

I tried re-installing the Cloud but it is still stuck at the same position.

Are my settings incorrect or is the Cloud broken?

[RobbieMac]

Hi @Karen9

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with BT Cloud.  We'll need to check this out from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie