BT Hub 2 remains Blue but no internet via cat 5 cable or wi fi

[countrypaul]

One thing that has not been mentioned on this thread (or if it has I've missed it) is the fact that Ofcom force BT (residential), Openreach and EE to operate as entirely separate companies that are only allowed to communicate with each other in the same way as with Sky, Virgin or any of the other ISPs.

@smiler44 this means whilst you can view all 3 as one and the same, Ofcom rules mean they have to operate as 3 distinct entities with limited communication between them. for example, You cannot report a fault to Openreach, you have to report it to BT or EE and they have to report that fault to Openreach. Whether you and I agree with this approach or not is unfortunately irrelevant as this has been enforced by Ofcom. 

[licquorice]

Ofcom

[countrypaul]

@licquorice Thanks, post corrected

[Anonymous]

@smiler44 

There's a very long & meandering thread here, with a similar complaint by multiple users.

The upshot seems to be that there's a certain combination of line conditions that the SH2 just doesn't like. So it might be worth trying the suggested solution of the EE Hub.

[smiler44]

It has been mentioned and I fully understand what you say.

I don't know if you ever came across the situation of staff going into work on a Monday, being lets say, Wholesale staff and then on Tuesday, not having applied for a new role, going in as lets say, Openreach staff doing the same job.

Did you ever come across the situation where people were redeployed and had to find a new role? While they were on gardening leave as a, lets say Openreach member of staff, taking a temporary role with, lets say Wholesale? 

Yes the companies have their own management and not favour another BT Group company over lets say Sky, there were legal avenues and alleyways between BT Group companies. Openreach was for years thought of, not as an independent company but part of BT by the man in the street.

smiler44

[smiler44]

I thought I'd posted some stats last night but cant find the post.

If I am supplying the wrong stuff please let me know and if possible where to find what I should be looking for, thanks.

Downstream sync speed 27.746 mbs

upstream sync speed 1.257mbs

network up time 19 hrs 45 mins

system up time 19 hrs 45 mins

smiler44

[imjolly]

@smiler44 

@licquorice   told you in post 10 where to find the stats to post

You need to post the stats from hub manager> Advanced settings> technical log> information 

[iniltous]

If the hub light remains blue and Alexa still works when other devices both wired and wireless fail to establish a connection, you still have internet access , so the title of the post is potentially a little misleading, and FWIW , whoever said Alexa works because the internet is ‘hanging  on by its fingertips’  is talking nonsense.

Do you primarily use Apple products  and have them set for MAC randomisation , this is supposedly useful in anonymising your presence online ? , if you do , apparently ( I’m no expert) it can in effect cause  the router to run out of MAC addresses, causing the router to ‘hang’  until the router is rebooted….

https://www.google.com/search?client=safari&sca_esv=263c4f41ea5f1746&hl=en-gb&q=is+there+a+problem+w...

[WSH]

Yes, good call iniltous, I'd forgotten about that.

The problem is that the devices issue a new MAC each time they connect.  That means DHCP doesn't recognise them as existing devices and issues them with a new IP address.  Eventually the DHCP runs out of address space and the lease period is too long to let it clear it up automatically.  A factory reset is needed to start over again.  An ordinary restart is not enough to clear the address table.

[gg30340]

This thread is pointless because as already stated only EE can instigate any fixes and no one on the forum including the BT Forum moderators have access to the OP's account in order to faciltate this despite what the OP has said about it all being one company.

EE have already stated they will not send out another engineer or do anything other than release from contract. The only option for the OP is to raise a complaint with EE then ask for a Deadlock letter then complain to the Ombusman but in the end the option to the OP from the Ombusman will no doubt be what EE have already offered.