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BT Hub Halo 100 - IP address

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Recently had problems with broadband and then TV. Channels that were part of my package wouldn’t load then had random names for somebody else’s TV would appear. BT couldn’t find a problem at first and then at one point asked us to check out IP address with the 192.168.1.1. Check.  They said we where showing a different IP address at their side. How could this be possible ? So peoples internet activity -if underhand -‘could be mistakenly shown for ours ??? Is that correct ?

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Re: BT Hub Halo 100 - IP address

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192.168.1.x addresses are private within your home. The Hub receives a different public address from an entirely different range from BT & that will change each time the connection drops. Your private addresses cannot be seen by anyone outside of your home network.