BT Hub Manager and Wireless Printer

[mrsghjun]

Hi

Can anybody help?  I can't get my Canon MG3600 to connect to our new BT Hub wirelessly.  I have read all the posts regarding the turning the 5GHz off but when I go into Hub Manager I can't switch it off.  Any other suggestions?

I don't want to hardwire the printer in as they're in different rooms.

Any help appreciated.

[licquorice]

Click on advanced settings and then wireless to turn off 5Ghz.

Factory reset the printer and set it up from scratch again to clear out any old settings.

[mrsghjun]

Hi thanks for responding I've been in Advanced Settings and the option to turn the 5Ghz is not allowed has a No Entry sign when you hover

[mrsghjun]

Just tried again and it's let me turn it off now. Thx. will try printer reset.