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Message 1 of 19

BT Hub and TV wifi connection

would anyone know why a brand new JVC tv only watched a couple of times won’t connect to a new BT Smart Hub 2? we had it before we changed our router and it was connected fine and working with the old router, hasn’t worked since router got

changed to new BT Smart Hub 2 and we’ve had that almost a year. rang Curry’s (where I bought TV) a while ago and they couldn’t help, wouldn’t help me because i hadn’t paid “guarantee protection” or something that’s nothing to do with wifi connection and also asked a friend who worked in Curry’s but she was unsure. I’ve tried pushing WPS on both routers (main and extender), connecting to other networks, resetting, everything, no luck. The TVs been watched about five times prior to this so it’s nothing to do with overuse or age.

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Message 2 of 19

Re: BT Hub and TV wifi connection

Make sure you are using the Smarthub 2 SSid (name) and the wireless password, not the admin password that can be found on the label on the Smarthub 2.

You may have to factory reset the TV to clear out the settings from your old connection.

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Message 3 of 19

Re: BT Hub and TV wifi connection

That sounds like a very well known problem that's been asked on this forum countless times.

Try telling the TV to forget any and all Wi-Fi connections then
Open the hub manager from a browser (192.168.1.254
Temporarily disable the 5GHz network from Advanced Settings
Set the WI-Fi up again
Restore the 5GHz network

End


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)
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Message 4 of 19

Re: BT Hub and TV wifi connection

Yeah I wouldn’t be using the admin password as I’ve been using that you get access to the Hub Manager to try solve this problem with still no avail. Thanks for your help 

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Message 5 of 19

Re: BT Hub and TV wifi connection

factory reset will not work on this TV without internet connection - thanks
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Message 6 of 19

Re: BT Hub and TV wifi connection

Thank you- still no luck with this method. Considering contacting BT
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Message 7 of 19

Re: BT Hub and TV wifi connection

I find that hard to believe. 

I suggest you do a search on how to "hard reset JVC TV" and follow the instructions.

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Message 8 of 19

Re: BT Hub and TV wifi connection

Cannot possibly believe an internet connection is required to factory reset a tv

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Message 9 of 19

Re: BT Hub and TV wifi connection

On home screen when you go to settings it gives system. I’ve followed previous videos and info on resetting tv via hard factory reset and have attempted soft reset as well, in the videos it says in system you will be given an advanced settings option where you can select “Factory reset” and “Factory reset everything”, my TV doesn’t have this option in System. It has a reset menu option which when clicked shows “ ! No Internet Access! Please check your connections and settings” 🤷🏽‍♀️
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Message 10 of 19

Re: BT Hub and TV wifi connection

Post a bit more detail about your network setup, e.g.

 I’ve tried pushing WPS on both routers (main and extender), connecting to other networks, resetting, everything, no luck. The TVs been watched about five times prior to this so it’s nothing to do with overuse or age.

Possibilities include IP address clash and running more than one DHCP server on the same network. 

Assuming that the SH2 is the first router (the one with the WAN connection), try turning the other router off (move the TV closer to the hub if you have to).

If that works then turn the other back on and see what happens

EDIT: Can you see the present IP address in network settings and if so is it in the 169 range?

 


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)
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