BT hub2 beeps twice every hour

[CarieCass]

BT hub2 beeps twice every hour, we were put on Digital voice part fibre which is when the beeping started, we have had a new hub & battery backup sent to us, have used different plugs & still it beeps, spoke to BT many many times and nobody seems to know wht or what the solution is, it is really annoying the beeping is quite intrusive, any answers would be appreciated

[WSH]

I don’t think the Smart Hub can beep?  At least, I don’t think mine ever has.  (I’m sure someone will correct me on that).

Are you sure it’s not the battery backup squawking about the batteries being flat?  Is it plugged in properly?

[chrisjp]

Are you sure the beeps are coming from the SH2? I was not aware that this device had any ability to beep.
Is the beep instead coming from a phone plugged into the hub?

[Kodikid]

As above the SH2 dosnt bleep

It's almost certainly low battery warning 

[WSH]

Chrisjp raises a good point. 

Digital Voice comes with the 1571 answer service.  As far as I know, the message waiting warning is given by a different dial tone, not the phone beeping, but it could depend on the model of phone I suppose.

Might be worth dialling 1571 and seeing if any messages are waiting.

[chrisjp]

If the OP has recently migrated to DV, then BT "helpfully" leaves a "Welcome to DV" message on the phone line.
Some phones (mine included) do indeed beep when such a message is waiting in the 1571 voicemail service.
However, if a message is waiting, they'll also be an "interrupted" dial tone which unfortunately sounds quite like the old engaged tone.

[WSH]

Useful intel for the future Chris.  Thanks for that.

[CarieCass]

The backup battery is fully charged as is the phone, no messages on 1571

[CarieCass]

No messages on 1571

[WSH]

A tricky one then.

When you say “phones”, were they supplied for the change to Digital Voice (DV)?

There are a lot of posts on here about the batteries supplied with the phones being defective and not holding their charge.  Might be worth a search for some of those posts, see if they ring any bells.  (No pun intended).

I’ve not heard that about the battery backup units, but it is also a possibility.