Hi, yesterday (19/01/22) was my broadband switch over day from sky and it’s not gone smoothly, smart hub 2 set up, waited 30mins for the digital voice to be set up. Made a phone call and all seemed good. 2 hours after setup, no internet and no phone. Constant orange light on home hub, checked all the cables, I even took faceplate off master socket and plugged directly into test socket with filter, still solid orange light. Customer services are next to useless, nearest appointment for engineer is 3rd feb!!!!!
So what’s the fix for the solid orange light? Some searches have suggested that it’s a computer error with the change over. The guy on the phone (Abdul) has said it’s a fault in my property! (What’s the chance of a fault on exactly the same day as my change over? Very slim I’d say), thanks
