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Message 1 of 7

Broadband speed

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Been reading some info on here about fibre speed.

got a few questions .

1 I’ve got 900mb fibre so if I connect to the smart hub 2 with a cat 6 cable and network card is a 1000 mb I won’t get  the advertised speed to that device ? 

2 when I had the 150mb speed I got it to my device wether if I was connected to the modem with cable or without cable ?

3 so if the speed to any of my devices don’t  hit above 700mb then the guaranteed speed isn’t being met?

4 if the over all speed is spread between devices so say 1 device may only get 200mb second device gets 250mb how can we be sure where getting the guaranteed  speed we paying for?

5 is this a way bt saves money for the bandwidth but expect customers to pay full for which is infact a 250mb connection if the device is capable of receiving the full speed of 900 then you should get close to that figure when connect to Ethernet. . 

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Message 2 of 7

Re: Broadband speed

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The BT guaranteed speed  is to your router not your devices and the speed is connection speed not download speed



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Message 3 of 7

Re: Broadband speed

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Silly question then how do we as a consumer know that we are getting the correct speed . If we do a speed test we are not going to see the correct speed to the  modem we see the speed from modem to device  ? 

 

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Message 4 of 7

Re: Broadband speed

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Try running btspeedtester with ethernet connection and your speed should e as expected 



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Message 5 of 7

Re: Broadband speed

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Hi @Vinnie650 

1. If you connect to the SH2 with a Cat6 cable *and nothing else is connected (wired or wireless)* you should get the advertised speed (900 Mb/s) - I certainly do.

2. That suggests your WiFi is capable of 150 Mb/s - it's unlikely to be capable of 900 Mb/s.  You *might* be able to get 3 or more devices simultaneously doing 150 Mb/s, or maybe one device doing 250 Mb/s - WiFi is too difficult to predict, and very little to do with your internet connection spped.  With my 900 Mb/s FTTP connection and SH2 I get between 200 Mb/s and 350 Mb/s on various devices.

3. The only guaranteed speed is between the BT network and the SH2 - because those are the only things in BT's control.  Even then, the BT "speed guarantee" just means they'll give you £20 if they can't get a speed test to show you the promised speed once in a 30-day period (https://www.bt.com/help/broadband/what-is-bt-s-stay-fast-guarantee-)

4. You can be certain that you're getting a fibre connection at 1Gb/s (on the FTTP 900 package) - if you don't then there's a fault.  You can be reasonably certain that if the network is not too busy you will be able to sustain the 900 Mb/s download for at least short peiods of time.  And you can check this with something like speedtest.net or fast.com.

5. This is a way for pretty much all telecom providers to deliver fibre to homes.  Running individual fibre connections between an exchange and every home would be ridiculously expensive and unnecessary - so FTTP gives you a branch on a shared fibre.  On GPON (as currently deployed by Openreach and used by BT et al) this gives ~2.5Gb/s downstream shared between ~30 subscribers.  If everyone else is idle, you can use your 900 Mb/s fully; if everyone is busy, you get on average ~ 80Mb/s each.

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Message 6 of 7

Re: Broadband speed

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You'll never get the full 900mb wirelessly on a Smart Hub 2 as it uses WiFi 5

WiFi 6 E might just do it but for that you'd need to have a WiFi 6E router and devices

I think the Smart Hub plus that you get on certain plans if you switch to EE is WiFi 6 E

I can confirm what @ptrduffy says about Ethernet. I have my hub connected to my PC with ethernet and can download from Steam at 900mbps which is great with how big games are these days.

Streaming a 1080p show from Netflix on my Smart TV doesn't bring the speed down either whilst downloading games

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Message 7 of 7

Re: Broadband speed

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I’ve done that highest I’ve ever got is 550mb. I’ve also been told my router and modem have to be plugged into wall socket and the laptop I’ve used isn’t a bt one so that’s why and that was from bt support .. 

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