Can't connect Asus RT-AC88U to BT white box.

[Gabriel93]

Hello,  guys.

My name's Gabriel and I need your support. 

Before I say my problem,I need to say that i did the following:

- Read the forum and did all the settings. 

- Factory reset the router and setup up trough PPPOE with "bthomehub@btbroadband.com" and as password " BT" (A few times)

- Power cycle the router a few times.

- Upgraded to the latest firmware and repeated all the steps from above. 

I have this router for 2 years with no problems,  I just moved to a new property yesterday and I had to change the network provider as well and I can't seem to make this router to work with BT. I have no ideea what else to do.

I'm up to any suggestions and thank you in advance for all your help.

[imjolly]

by white box do you mean ONT?  if so are the lights as shown below?  have you arranged a new broadband package with BT?

[Gabriel93]

In the Master Socket 5C. This one dosen't have lights.

[licquorice]

Has your service been activated, does the BT hub work?

[Gabriel93]

Yes, i even had a technician this morning,  he checked the wires from the white box and then he connected his laptop to it with his own router and said that everything is working perfectly. 

[imjolly]

try connecting the SH2 to the master socket and see if you now get internet connection showing line working.  if ok then problem with asus and the setup

[Gabriel93]

I'll try that tomorrow, the router will arrive tomorrow.  I just wanted to see If I can make this router so I can have Internet faster. 

[TimCurtis · Accepted solution]

@Gabriel93 

If you're connecting to the 5C box then you'll be needing a modem/router or a separate modem as the Asus is an RT device not a DSL device.

[licquorice]

Doh, missed it was the RT, well spotted

[TimCurtis]

@licquorice 

Everyone's allowed an off day , heaven knows I've had a few 🙄