I have tried to find this answer but no joy.
I have just moved from Virgin where I had to set their router into modem mode and then connect my router (ASUS RT-AX86U) to it and all works as expected.
Since moving to BT today I didn't want to use the SH2. I have connected the ASUS to the ONT in the house but I'm not getting internet, when I tried with the SH2 I did.
Am I missing something here? I'm on the Full Fibre 500 package so that will be FTTP.
First time posting, sorry if I've missed information
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The answer has been posted countless times on the forum so no idea why you couldn't find it.
You need to configure the PPPoE credentials with the generic details of username email@example.com and password BT
@licquorice thanks for the reply.
I have done that but no joy, the ASUS router GUI is showing showing as network cable unplugged even though it is plugged in and lights are on for both the ONT and the router.
Thanks for you patience
Have you done a reset of the router?
you are using the router wan port?
Have you tried the quick set up option on the router? The connection type is pppoe