cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
845 Views
Message 1 of 3

FTTP - whatsapp dropping audio

Hi, we've got a FTTP connection with the following speeds;

upload - 51.3 mbps

download 310 mbps

ping 22 ms

jitter 0.52 ms

packet loss 0

Internet browsing seems to work fine but whatsapp calls frequently cut out or audio drops.  It happens across multiple devices.  Any suggestions on what could be causing the issue.

0 Ratings
Reply
2 REPLIES 2
827 Views
Message 2 of 3

Re: FTTP - whatsapp dropping audio

How are you measuring your speeds/stats(device/connection) and which device is having WhatsApp problems? 

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted solution’
0 Ratings
Reply
818 Views
Message 3 of 3

Re: FTTP - whatsapp dropping audio

Hi,  the stats came from an ipad running Speedtest app.   The devices having issues are Samsung telephones and Apple iPhones.

0 Ratings
Reply