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Message 1 of 12

Full Fibre 500 & Smart Hub 2 - Slow Download Speeds

Hello, I recently upgraded from Fibre 100 to Fibre 500 and the download speeds I’ve averaged are underwhelming. 
On Fibre 100 I averaged 130-150Mbps but with Fibre 500 it’s about 160Mbps-200Mbps, rarely has it ever hit 300Mbps.

I was wondering what other speeds people are seeing with Fibre 500 and Smart Hub 2? Thanks in advance. 

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Message 2 of 12

Re: Full Fibre 500 & Smart Hub 2 - Slow Download Speeds

What speeds do you get using fast.com or 

https://speedtest.btwholesale.com/



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Message 3 of 12

Re: Full Fibre 500 & Smart Hub 2 - Slow Download Speeds

Seeing a lot of inconsistencies 150-300Mbps on both.  Even standing right beside the hub I’m only getting 350Mbps with the occasionally jump to 400Mbps. 

But I think the main issue is the Wi-Fi signal. I live in a small bungalow and the hub is almost central in the hallway but there’s a huge drop off in speed even moving a few steps. This is using Wi-Fi 5 devices that are connected to the 5Ghz band. BT are sending a new Smart Hub 2 as part of the upgrade but I don’t think it will make a huge difference. I might look at 3rd party routers. 

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Message 4 of 12

Re: Full Fibre 500 & Smart Hub 2 - Slow Download Speeds

Hi. Did you get to the bottom of this?

I've had FF 500 for just over a year and recently - the last few weeks - my download speed is about 35 instead of 500. Upload is about 83 which I think it always has been, so I'm not concerned about that. 

 

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Message 5 of 12

Re: Full Fibre 500 & Smart Hub 2 - Slow Download Speeds

i get high 200s , low 300s with a wired connection....once in a blue moon at 4am in the morning i got in the 400s.

 

prime time i go down to 250.....wired.

 

i upgraded to 900, and like you speeds hardly went up so downgraded again..

 

I dont know if the router is the issue, because i know someone who is with the other lot, not openreach

and he gets 900 up and down on his 900 package.

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Message 6 of 12

Re: Full Fibre 500 & Smart Hub 2 - Slow Download Speeds

I get 78.5 upload and 92.63 download!

Hardly much faster than my old 40 mbps FTC which I upgraded. Download about 2x speed, upload, granted is nearly 10x faster.

Not happy sold a pig.
(not to mention the lack of the increase in number of AV licences which the sales lady promised)
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Message 7 of 12

Re: Full Fibre 500 & Smart Hub 2 - Slow Download Speeds

What results do you get using the "Test My Speed" option (see the More menu) in the MyBT app?

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Message 8 of 12

Re: Full Fibre 500 & Smart Hub 2 - Slow Download Speeds

You HAVE to used a wired connection not Wi-Fi to get speeds approaching 500mbs

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Message 9 of 12

Re: Full Fibre 500 & Smart Hub 2 - Slow Download Speeds

@spile 

Not if you use the speed test option in the MyBT app as it measures the speed to the hub, not to the device you are using to test

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Message 10 of 12

Re: Full Fibre 500 & Smart Hub 2 - Slow Download Speeds

I was referring to actual end speeds not the test.
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