How do I get a domain removed from BT DNS blacklist?

[mk-ten]

One of our domains is being blacklisted by BT. Currently for BT customers it resolves to 81.130.111.239 rather than the correct IP addresses, which I presume is BT's blackhole IP.

Where do we request for domains to be removed from such blacklists. Also if BT subscribes to some external blacklist providers, it would be really helpful to find out which it is on just in case I need to contact other service providers.

Thanks

[NeilO]

Hi, @mk-ten welcome to the community and thanks for posting, what's the URL of the domain that's being blocked?

Thanks

Neil

[mk-ten]

Hi Neil,

All the domains are subdomains of tenconcierge.net. One of the example domains is api.tenconcierge.net.

Thanks

Musaul

[NeilO]

Hi @mk-ten you can raise this with BT by emailing categorisation@bt.com 

I noticed the 403 error appears to be generated by CloudFront have you also raised this with your domain provider?

Thanks

Neil

[mk-ten]

The 403 is deliberate. Only specific URL paths handle requests within that domain. But if you are getting a 403 rather than the DNS request coming back with the BT internal IP, I guess it's been removed from the BT blacklist. Would you know which blacklist providers BT uses? The only provider that has removed us from the blacklist today was Neustar. It would be good to know if I need to contact other DNS/Blacklist providers.

Regardless, thanks for looking into this for me.

[creativelink]

Hello,

I'm having the same problem and needs help asap.

I've emailed BT (saferbrowsing@bt.com) twice in the past month with no luck. I'm a web designer and my clients website - no12hotelandbistro.co.uk - is being blocked from BT users when it shouldn't be.

Customers are calling to inform the site is down, so business is being lost.

Is there anything else I can do to sort this out?

[licquorice]

Hmm, Malwarebytes doesn't like it.

[Keith_Beddoe]

Neither does virustotal

https://www.virustotal.com/gui/url/0d73eccf8938ca153180d072a6361c7786f578ae5361a08dfc7e62500bec3b03

[creativelink]

The website was hacked last December. The site has been completely rebuilt from scratch and definitely doesn't contain any malware. Can the results from the malware scanning websites pick up files from that long ago? It just doesn't make sense.

I've duplicated the website and popped it on a temp url and when I search this url - https://lisad149.sg-host.com/ - in virustotal.com there's no malware. So it has to be a domain name thing?

[licquorice]

Malwarebytes is happy with that too.

Not sure where the problem is but not BT. I'm using Google DNS btw.