How do I know if I need to return my old hub and router please?

[Williecott]

I have recently upgraded to a smarthub and now have the attached items to dispose of. No message received from BT requesting items. Can I just recycle?

[JohnC2]

Hi @Williecott, thanks for your post. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to arrange packaging for you to return these items for recycling.

Cheers

John

[licquorice]

@Williecott  I would recycle the white modem via Ebay, they are still sought after.

[Williecott]

@JohnC2 - thanks John. Would be pleased to receive the relevant packaging for recycling. I have sent a response to the private message.

[JohnC2 · Accepted solution]

Hi @Williecott, I've ordered the returns bag for you.

Cheers

John