Lost 'Smart TV' functionality

[stevesim]

Hi, we've recently signed up to BT TV Box pro, however, our TV seems to have lost it's 'Smart TV' functionality.

For some reason it can't find the wifi (wireless) network & we're struggling to establish which cables to use & where they go ?

Any advise would be appreciated.

[real_woodworm]

You will either need a cable from your TV to your router, using one of the LAN sockets, or if your TV supports it, connect via WiFi

[stevesim]

Hi
Thanks for your reply.
Which cable do you think we will we need please ?
ethernet/usb ? we don't have a spare ethernet socket on back of router.
TV supports wifi but for some reason can't find it ?

[Carlusha]

@stevesim  Can you see the wifi using your mobile phone or a tablet?

[stevesim]

Yes, wifi working around the house, but TV won't/can't recognise it.

[caravanj]

@stevesim 

Hi
Thanks for your reply.
Which cable do you think we will we need please ?
ethernet/usb ? we don't have a spare ethernet socket on back of router.
TV supports wifi but for some reason can't find it ?

Just to double check any possible confusion, are you saying you can't find a WiFi option in your TV settings, or you can find it but nothing happens when you try to use it?

[stevesim]

Hi, the TV doesn't show a wifi option to connect to.
Howevere, we've managed to connect an ethernet cable to TV & back of router & that seems to work now.
Maybe we should just disregard trying to connect by wifi ??

[caravanj]

@stevesim 

Has the TV ever been connected to WiFi?

What make & model is it?

Our WiFi enabled TVs are both connected via an Ethernet cable.

[stevesim]

Yes, prior to subscribing/connecting to BT it connected to wifi.

[caravanj]

@stevesim 

Ok, so you have a WiFi option in the TV settings network menu but that option doesn't find a WiFi signal.