cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
765 Views
Message 1 of 14

Lost 'Smart TV' functionality

Hi, we've recently signed up to BT TV Box pro, however, our TV seems to have lost it's 'Smart TV' functionality.

For some reason it can't find the wifi (wireless) network & we're struggling to establish which cables to use & where they go ?

Any advise would be appreciated.

0 Ratings
Reply
13 REPLIES 13
745 Views
Message 2 of 14

Re: Lost 'Smart TV' functionality

You will either need a cable from your TV to your router, using one of the LAN sockets, or if your TV supports it, connect via WiFi

0 Ratings
Reply
737 Views
Message 3 of 14

Re: Lost 'Smart TV' functionality

Hi
Thanks for your reply.
Which cable do you think we will we need please ?
ethernet/usb ? we don't have a spare ethernet socket on back of router.
TV supports wifi but for some reason can't find it ?
0 Ratings
Reply
718 Views
Message 4 of 14

Re: Lost 'Smart TV' functionality

@stevesim  Can you see the wifi using your mobile phone or a tablet?

0 Ratings
Reply
676 Views
Message 5 of 14

Re: Lost 'Smart TV' functionality

Yes, wifi working around the house, but TV won't/can't recognise it.
0 Ratings
Reply
652 Views
Message 6 of 14

Re: Lost 'Smart TV' functionality

@stevesim 

Hi
Thanks for your reply.
Which cable do you think we will we need please ?
ethernet/usb ? we don't have a spare ethernet socket on back of router.
TV supports wifi but for some reason can't find it ?

Just to double check any possible confusion, are you saying you can't find a WiFi option in your TV settings, or you can find it but nothing happens when you try to use it?

0 Ratings
Reply
643 Views
Message 7 of 14

Re: Lost 'Smart TV' functionality

Hi, the TV doesn't show a wifi option to connect to.
Howevere, we've managed to connect an ethernet cable to TV & back of router & that seems to work now.
Maybe we should just disregard trying to connect by wifi ??
0 Ratings
Reply
621 Views
Message 8 of 14

Re: Lost 'Smart TV' functionality

@stevesim 

Has the TV ever been connected to WiFi?

What make & model is it?

Our WiFi enabled TVs are both connected via an Ethernet cable.

0 Ratings
Reply
617 Views
Message 9 of 14

Re: Lost 'Smart TV' functionality

Yes, prior to subscribing/connecting to BT it connected to wifi.
0 Ratings
Reply
614 Views
Message 10 of 14

Re: Lost 'Smart TV' functionality

@stevesim 

Ok, so you have a WiFi option in the TV settings network menu but that option doesn't find a WiFi signal.

0 Ratings
Reply