Master socket

[hula]

Hi

I regraded my broadband and switched to digital voice today. 20 odd years ago pre Wi-fi, BT installed my broadband via a socket they set up in the bedroom as that's where I had my PC. I think they bypassed the master socket or it was an extension. However now I want to connect my smart hub to the master socket in the hall. As there would be a better signal. I have used a microfilter as it's an old style socket. But I just get the flashing amber on the Smart Hub, no connection. Does it need rewiring? 

Many thanks 

[licquorice]

If you have Digital Voice you don't need a micro filter for a start.

Without knowing how your internal wiring has been carried out, it is impossible to give advice.

[hula]

The grey bt internet cable from the router cannot plug into the master socket without a filter. It's the router I want to connect. Looks like I'll have to try and contact BT.

[licquorice]

Nothing to do with BT, internal wiring is your responsibility.

I suspect the master socket isn't connected to line.

Post pictures of the inside wiring of any sockets you have.

[iniltous]

It sound as though you basically had the master socket relocated upstairs which made  the previous master socket redundant, that’s why you can’t get your router to connect …

BT won’t be interested unless you want to pay and engage Openreach to re-establish this now redundant socket as the master socket, there is a fee for doing this …the fact it may have been BT that relocated the master initially is irrelevant…obviously getting DV makes no difference to your situation , your phone was plugged in upstairs previously and it still will be , just in the router rather than the wall socket  , the downstairs old socket  was obviously never used , to get it usable isn’t a free service , you could have asked for this socket to be made ‘live’ at any time before you switched to DV , the switch to DV in effect is nothing more than coincidental …

[hula]

No the phone was plugged into the master socket in the hall before today. That's why I don't understand why I cannot connect the router to the hall socket.

[licquorice]

Possibly a faulty filter.

The current socket that the router plugs into is possibly a filtered socket and the previous master socket back wired from the filtered side rather than the unfiltered. Thus a phone would work but not broadband.

[Paul608085]

Faulty ADSL filter?

[Paul608085]

@hula 

"The grey bt internet cable from the router cannot plug into the master socket without a filter. "

Two options:

Either buy an adapter so that you can plug the RJ11 cable you already have in to the telephone socket, (called a BT431), or buy a new RJ11 to BT431 cable to replace what you were previously using.

[iniltous]

If the socket in the hall did provide dialtone before the switch to DV , but now won’t allow the router to connect, then , as stated , the issue must be the way you have connected, or something like the filter ….the socket apparently is connected to the copper cable pair otherwise it wouldn’t have provided dialtone prior to DV migration