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Message 1 of 6

Moving my modem during package migration

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Hi all,

New here so bear with me please. I'm currently in the migration process of changing my wifi package from Fibre 100 to Fibre 500. Basically my question is, can I switch off and move my modem during the migration process or do I have to leave it where it is until my new speeds have kicked in?

 

Many thanks.

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Message 2 of 6

Re: Moving my modem during package migration

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Do you mean Modem (ONT) which you shouldn't be touching, or do you mean your Hub?

If the hub, it doesn't matter when you move it.

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Message 3 of 6

Re: Moving my modem during package migration

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Thanks for the reply, I mean my Hub (apologies for the confusion). That's great thank you for your help.

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Message 4 of 6

Re: Moving my modem during package migration

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Sorry, quick follow up question. I have spoken to BT with regards to my upgrade and one operator told me my order was complete and to fully reset my ONT and Hub. I then reported back to BT (different operator) who told me that my order would be complete at 00:00 tomorrow and to ensure my ONT remains on. Have i messed up my migration?

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Message 5 of 6

Re: Moving my modem during package migration

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No, leave the ONT on and reset again tomorrow. Doesn't matter what you do with the hub.

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Message 6 of 6

Re: Moving my modem during package migration

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I turned off the ONT when initially was told by the original operator. As you can see I'm a bit of a worrier due to needing an improved connection for my job and am just concerned I may have messed up the process by turning it off and back on.

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