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Nest Doorbell (Battery)

Hi,

I am attempting to connect a new Nest Doorbell to my network - it connects no problem but when it gets to testing the video stream, it will only show as offline, as if it is being blocked.

 

The router is a Smart Hub 2.

 

I have tried restarting and resetting both router and doorbell but with the same result each time. I have also tried doing this right next to the router so it is not a proximity issue.

 

Any ideas as to what is going on and how I might solve this would be hugely appreciated!

 

Matt

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