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Morty01
Beginner

on ‎08-01-2025 18h50

145 Views
Message 1 of 5

New Hub issues

Hello, 
I have just moved to BT Fibre from Plusnet non fibre. 
All my equipment at home worked perfectly, now on the new Hub I’m having issues with some. 
I have 2 fire sticks and 2 Smart TV’s which I can no longer use Netflix or iPlayer on. 
I can however watch Youtube and Disney on the Firestick. 
Any help would be greatly appreciated. BT online chat was utterly useless. 
thanks

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4 REPLIES 4
licquorice
Distinguished Sage
Distinguished Sage

on ‎08-01-2025 18h55

139 Views
Message 2 of 5

Re: New Hub issues

Factory reset everything to clear out any previous settings and set up everything from scratch again.

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Morty01
Beginner

on ‎08-01-2025 19h10

115 Views
Message 3 of 5

Re: New Hub issues

Done that. Made no difference
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licquorice
Distinguished Sage
Distinguished Sage

on ‎08-01-2025 19h18

108 Views
Message 4 of 5

Re: New Hub issues

Make sure web protect is turned off.

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Morty01
Beginner

on ‎08-01-2025 19h43

92 Views
Message 5 of 5

Re: New Hub issues

Web protect is off

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