New hub

[imjolly]

at last you inadvertently provided an answer to why BT sent you a SH2 - you are being moved to DV

[HHGTTG]

Let us hope that the engineer's visit can sort out why you are not getting any internet in your property. When I have had problems with my ADSL connection it has always been problems back at the exchange. When did you say he was coming to sort your problems out?

[WSH]

@HHGTTG   A fair point but, as you know, we are quite happy to explain what these terms mean when someone asks.  Unfortunately, you have to assume a certain level of understanding when you first reply, just as you assume they actually want a solution.  You then simplify it from there, if necessary.

The response “OK, Mr.Know-it-all” was totally out of order for someone that is trying to help you.  Perhaps there should be a board for people that just want to moan.

(And anyone that thinks they know-it-all in this game is either a fool or a liar anyway.  The IT field is far too big today and changes too rapidly for anyone to ‘know it all’).

[gormsgast]

Thanks!..... engineer coming tomorrow Tuesday 6th May.

This all stemmed from trying to connect the new BT  Hub, ready for the changeover, which in my area  is in about a weeks time.

Despite following to the letter, the instructions, it didn't work. Constant red light flashing. Even after leaving it like that for several hours, as when I checked BT help (via mobile phone) it said it may be installing updates etc.

I then reinstalled the old Hub, and the same problem is occurring, and I'm unable to connect to the internet. There must be a problem? at the exchange.

late last night I realised I could connect via BT Wi-Fi........in the internet connection settings, there was the EE option, clicked on that and it took me to the EE/BT login page.......logged in and hey presto! I'm connected. However all my various home devices, Alexa, security cameras, and TV firestick are not working, as that (to my very limited tech knowledge) is run via my Modem/Router.

[HHGTTG]

@gormsgast

With a new router your devices would need to find that router's SSID and passkey (printed on the card at the rear of the router as as a slide in card).

Of course to save all that and if you were able it would be logical to change the new router's SSID /Passkey to that if your old router and then most of your devices would connect seemlessly.

I do this by connecting my new router to my laptop, then powering up and accessing the router Home Hub Manager page. You do this by typing 192.168.1.254 into your browser window and that'll take you to the page. Here you can enter the settings and modify them to the old router's settings and then saving them. You coukd even change the Admin password to something more memorable!

This is all a bit daunting if one's never done it before I'll admit. 

[gormsgast]

Unfortunately there was nothing to indicate that you had to do al that. It was presented that it would transition seamlessly without any additional input.

[HHGTTG]

Not to my knowledge. A new router, as you know has a new SSID and password compared to the old one but your additional devices were set up to recognise the old router's SSID /Passkey. If you leave it as it is, your devices will need to be directed to the new routers SSID that's when your Internet is working again.

I'm sure I'm correct here. 💯

[gg30340]

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@HHGTTG wrote:

Not to my knowledge. A new router, as you know has a new SSID and password compared to the old one but your additional devices were set up to recognise the old router's SSID /Passkey. If you leave it as it is, your devices will need to be directed to the new routers SSID that's when your Internet is working again.

I'm sure I'm correct here. 💯

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You are correct that a "new" router would have a different SSid and password from the "old" one which was working up until the OP swapped them over.

So can you answer why the old hub, when swapped back in by the OP as per message 1 started to show a red light and did not just reconnect and allow the OP to use the Internet with his devices that were previously using the "old" hub?

EDIT: I should have added that I am presuming  because the OP has said nothing to the contrary that his Internet was working and the "old" hub was showing blue light right up until he swapped them over. 

[HHGTTG]

In short no. I'm not the distinguished sage😁. The trouble is the OP not a very friendly chap, not that it has anything to do with the old hub not working with his devices. Perhaps he should do a factory reset assuming he's not tinkered around with the settings when it was previously working.

[gg30340]

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@HHGTTG wrote:
In short no. I'm not the distinguished sage😁. The trouble is the OP not a very friendly chap, not that it has anything to do with the old hub not working with his devices. Perhaps he should do a factory reset assuming he's not tinkered around with the settings when it was previously working.

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I just wondered in case I missed something because the old hub should just have reconnected when he plugged it back in.

He stated that when it failed to reconnect that he factory reset it and still nothing. There would appear to be nothing wrong with his Internet connection because he stated that he could log onto EEWifi and that allowed him to connect to the Internet.

Anyway due to his dealings with other posters who were trying to help him I will happily leave him to it.

As regards the EEWifi working I suppose he could be using a neighbours transmitted signal if it was in range.