New hub

[WSH]

This is a customer to customer help forum.  You are not talking to BT.  With the exception of the moderators, everyone on here are fellow customers like yourself, including me.  Some of us have retired from working in the industy, however, and we try to help out.

It is hardly fair to post on here suggesting you have a problem, then refuse to explain what that problem is and have a pop at people because you think something like "plug the phone into the back of the hub" is too technical.

Frankly, I think I'm going to stop offering people support on here as I can find better things to do with my time.

Regards, Mr.Know-it-all

[licquorice]

Never ceases to amaze me that folks post on here with technical problems but don't want technical solutions.

[iniltous]

It’s pretty clear , that as the OP also now has no connection when reconnecting the original router , that they connected the new router incorrectly and then in error reconnected the original router incorrectly as well ….if either the new or original router were connected correctly ( as the original router was before the OPs intervention ) both would undoubtedly work , but as stated , if the OP , having made the mistake themselves, blame BT or poor instructions, and prefer to wait for an engineer to fix something that will probably only take a few seconds , that’s entirely up-to them

[gormsgast]

I already "fully explained" what happened.

Just because some are tech savvy, even on what some may seem easy, that doesn't mean everyone is. I had said after someone offered advice, which unfortunately didn't solve the problem that i would wait for the engineer to sort it, but you had say....."why post here then!

[gormsgast]

Well sunshine! not everyone is familiar (in all ways) with the terminology etc. To people in the know, more so if they have worked in that system, it comes easy. If all had fully read my opening question, then maybe the sarcastic replies I'm getting wouldn't have been necessary. 

[chrisjp]

"If all had fully read my opening question, then maybe the sarcastic replies I'm getting wouldn't have been necessary."

But your opening question didn't fully explain the issue you have. Why has BT sent you a new hub and what is the "changeover" that BT is doing with your connection?

If you'd explained that, maybe our answers would have been more help to you

[gormsgast]

R U avin a laugh? Surely you have geard of the changeover to digital and how it affects landlines 

[StuartHK]

But you were told how to fix that in message 6

[HHGTTG]

Now having reading this complete thread as it is so  far, I'd imagine the OP has no idea what the "management page of the hub." is that you suggested he/she does in your reply in message 6. Anyway, our OP doesn't seem to be a very understanding person. Ah well, you can't win them all.

He/she doesn't seem to know whether the changeover to DV has actually taken place. There are so many questions that could be asked but they don't seem to be appreciated by the OP.

[gormsgast]

Oh yes i do sunshine, my changeover takes place in about a weeks time. Try not to make assumptions next time!