Opt Out of BT Wi-Fi

[dqj999]

So why does it take the threat of a complaint about BT not meeting it's Terms and Conditions to get some action out of the company?  

I await some help - thanks!

Derek

[licquorice]

How long has it been since you opted out? It is not just a question of turning off your signal, your access to hotspots also needs to be removed.

[dqj999]

I didn't get the error message and I followed through on the opt out. Currently I can't see any different behaviour from my router - I guess it needs its online profile changed and then it needs re-booting to download the changes.

[licquorice]

It shouldn't do, but it can take up to 28 days to opt out.

[NicNac]

I eventually managed to get it all sorted by phoning BT Wi-Fi  support on 0800 022 3322.  After many attempts, I eventually got through to someone (Charlene) who understood the problem and who in turn contacted Phil who could see from the BT internal systems that I was in fact  Opted-In despite my own account page showing that I was Opted Out.  Phil then duly instructed their internal system to set me as being "Opted-Out" and about 8 hours later the message worked its way through to my Smart Hub and, lo, the BT Wi-Fi  hot spot on my hub was turned off and has remained so ever since

[imjolly]

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@dqj999 wrote:

So why does it take the threat of a complaint about BT not meeting it's Terms and Conditions to get some action out of the company?  

I await some help - thanks!

Derek

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I only suggested getting mod help to get you opted out as faster than making a complaint. You can make a complaint if you want it does not bother me

[NeilO]

Hi @dqj999 welcome to the community and thanks for posting, when did you follow the BT Wifi opt-out process in MyBT?

Thanks

Neil

[dqj999]

I followed the opt out process on Sat 22 July 2023. It has now ceased advertising BT WI-FI, somewhere around 22:30 on the same day as far as I can tell.

Derek