I don't know what to do
Hi @Aerolyte,
Welcome to the Community!
Have you spoken with our team about the issues you're having with your connection?
Rach
How is it you're trying to get in touch @Aerolyte?
You might need to use the details for your broadband account, and not your Community account when you do so.
Rach
Ah okay, in that case I will have to ask my father about it
Alternatively, if you give us a call, the team can help, but you will need to be the account holder, or an authorised third party, to be able to discuss the account.
Rach