My 97 year old is about to be switched to EE from Plusnet to preserve her landline. The BT website says we should tell EE about her emergency pendant and request backup in case of a power outage. The phone numbers offered 08000778813 (for EE) and others all lead to a the same message sending app which offers options which give no assistance on how to do this nor the opportunity to speak to someone. Any thoughts please?
