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Message 21 of 25

Re: Router blocking website

Nothing happens. The link won’t open.

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Message 22 of 25

Re: Router blocking website

I think you have misunderstood the request.

First open a command prompt and then enter the text below exactly as written without the quote marks. The forum posts it as link but ignore that, just type the text.

"tracert  https://www.blueknights.org/"

 

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Message 23 of 25

Re: Router blocking website

Sorry but I have no idea what a command prompt is. BT went through all sorts of things but we’re unable to solve it. I’ve since changed from an Apple Mac to a Windows computer but it no different. I’ve resigned myself to using a VPN to access it now.

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Message 24 of 25

Re: Router blocking website

On windows (assuming Windows 10), goto the box near the start menu that has a magnifying glass and the text "Type here to search" and enter the word command - you should see Command Prompt as the option, select that and a black background window should open that you can type into.

 

Type the text below note there is no https:\\ present:

tracert www.blueknights.org

 

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Message 25 of 25

Re: Router blocking website

Alternatively, just right click on the start button (the window icon in the left corner of the toolbar) and select Terminal

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