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Jennylee12345
Beginner

on ‎03-07-2023 13h38

507 Views
Message 1 of 2

Setting up new TV incorrect password

Hi 

 

I am trying to set up a TV to my internet and I am putting in the correct password and it keeps saying incorrect password. It is 100% correct. I have tried the WPS button but that is not working either. I've turned the hub off and still no luck. 

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1 REPLY 1
PaddyB
Moderator
Moderator

on ‎03-07-2023 15h23

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Message 2 of 2

Re: Setting up new TV incorrect password

Hi @Jennylee12345,

Thank you for posting and welcome to the Community. I'm sorry you're having difficulties connecting your TV to your BT hub.

If you haven't tried it already, I would try factory resetting your hub. You can find the steps here - How to factory reset your hub.

Thanks,

Paddy

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