AndieN
Beginner
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Message 1 of 6

Smart Hub 2 Issues

I can connect devices to the WiFi on my Home Hub 2 but some do not get access to the Internet. They are a mix of new and older devices and is quite annoying.

Any suggestions as to why this is.

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5 REPLIES 5
Les-Gibson
Recognised Expert
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Message 2 of 6

Re: Smart Hub 2 Issues

Have you turned off Smart Setup? See What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help 

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
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nickpholden
Beginner
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Message 3 of 6

Re: Smart Hub 2 Issues

I recently switched to smart hub 2 and now have issues with devices not being able to see each other on WiFi, for instance I can never print from android without restarting the hub. Everything was losing connection to Internet the other day too although not sure if it was just and issue with fiber

Definitely has an issue with ios/android as my laptop can see my printer but mobiles cannot. My phones also can't see chromecast, tv etc, WiFi bulb problems, generally unreliable. Get no route to host errors.

I also turned off smart setup as people had suggested. At some point I'll try a factory reset I guess

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nickpholden
Beginner
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Message 4 of 6

Re: Smart Hub 2 Issues

I remember having similar issues with my previous bt hub, although with really good firmware support over the years from bt it eventually became extremely reliable. Wish I had kept the old router when I switched to fiber! But I wanted the new WiFi stuff

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AndieN
Beginner
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Message 5 of 6

Re: Smart Hub 2 Issues

Tried turning off Smart Setup and switched it to mode 3 which turns off some of the new features but no difference.

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nickpholden
Beginner
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Message 6 of 6

Re: Smart Hub 2 Issues

Looking at the other threads on here seems there was a bad firmware breaking sonos etc

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