Smart Hub 2

[GettingPoorService]

New BT Smart  Hub 2 received and installed to replace my fully functioning Smart Hub  1.

Working fine for one and a half days with all devices successful connected.  After one a half days SMS message from BT to confirm Digital Voice telephone connected with simultaneous appearance of orange light and Hub not connected  to Internet error messages that can not be diagnosed by the support team.  Hey presto upgraded to no broadband.

We are still on a wire to premises connection. 

Satisfaction survey received requesting a score fom 0 to 10 will not accept a score of 0 so  clearly designed by  a  tone deaf optimist.

[GettingPoorService]

New BT Smart  Hub 2 received and installed to replace my fully functioning Smart Hub  1.

Working fine for one and a half days with all devices successful connected.  After one a half days SMS message from BT to confirm Digital Voice telephone connected with simultaneous appearance of orange light and Hub not connected  to Internet error messages that can not be diagnosed by the support team.  Hey presto upgraded to no broadband.

Satisfaction survey received requesting a score fom 0 to 10 will not accept a score of 0 so  clearly designed by  a  tone deaf optimist.

[Kodikid]

Could be a blessing in disguise.

Get on the phone tomorrow and request a brand new Smart hub 3.

It's literally just been released 

[licquorice]

Don't post the same thing on multiple boards

[imjolly]

Try a reset of the SH2 we see if that works. Check hub manager and see if you can see phone number and is it active?

[GettingPoorService]

Thanks but, have tried reset several times.

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[GettingPoorService]

The landline number is registered but shows status of "Service not ready".l

With the same information in a red panel on the Hub Manager homepage.

There is also a orange panel on the homepage  showing  "Broadband status: No service".

I'm not sure if it is relevant but  white panel on the homepage contains the statement Hybrid Connect Status: Not configured.

[imjolly]

hybrid connect is something different and nothing to do with DV.  you need to phone CS 03301234150 and get line activated

you could try billing message now  https://www.bt.com/help/contact-bt/account-and-billing/broadband

was the reset you did a factory reset with recessed button on back?

[GettingPoorService]

I've tried both a factory reset with the button on the back and also a power supply disconnection with pauses of various lengths before restarting.

Also called on the number that you suggested and went through the usual Diagnostics, what's colour is showing, what's plugged in where etc.

Their suggestion was yo wait until after midnight for reset to take effect (or the next tech support shift to take over ??) .... no difference. 

I have an engineer booked to arrive on Monday.

[GettingPoorService]

...... additionally removing the hub and reinstalling the previous Smart Hub 1 does not provide a connection.