Smart hub2 Firmware

[merlangus]

Newbie here.

How do I update the firmware for my Smart Hub 2 which appears to have an old version and shows "undefined" where it should show date of latest update. It has been up and running (very slowly) for 10 days.

[licquorice · Accepted solution]

You can't.

Try a full factory reset via the recessed button and then leave it connected to automatically update

[merlangus]

Done that - still no update 10 days later. Version is 17. .......

[licquorice]

That doesn't sound like Smart Hub 2 firmware, are you sure it is a SH2?

[merlangus]

Yep. Just around 3 years out of date. To be precise v0.17.01.12301-BT.

[licquorice]

Assuming you are still in contract, call customer services and request a replacement hub.
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