on 22-04-2023 15h06
Newbie here.
How do I update the firmware for my Smart Hub 2 which appears to have an old version and shows "undefined" where it should show date of latest update. It has been up and running (very slowly) for 10 days.
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on 22-04-2023 15h07
You can't.
Try a full factory reset via the recessed button and then leave it connected to automatically update
01-05-2023 20h31 - edited 01-05-2023 20h37
Done that - still no update 10 days later. Version is 17. .......
on 01-05-2023 20h42
That doesn't sound like Smart Hub 2 firmware, are you sure it is a SH2?
01-05-2023 20h48 - edited 01-05-2023 20h53
Yep. Just around 3 years out of date. To be precise v0.17.01.12301-BT.
on 01-05-2023 21h15
Assuming you are still in contract, call customer services and request a replacement hub.0330 1234 150
