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Message 1 of 6

Smarthub 2 Event log entries

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I have just changed from a Tp Link router to a Smarthub 2.  This morning my daughter was on a Teams meeting for her work and the call disconnected twice in the space of a couple of minutes and reconnected aitself again.  the Event Log has the following entries:

Does anyone know if this is a Smarthub problem of a Teams thing?

Thanks in adavance

Mike

10:19:21 02 Mar. WHW INFO A station (SmartHub2)IF[5G](C4:E5:32:40:D0:33):STA(D0:37:45:27:0A:82)(Legacy Device) join WHW infrastructure    
10:19:18 02 Mar. 2.4G Client disassociate from d0:37:45:27:0a:82  (IP=192.168.1.203) RSSI=0 Rate=0Mbps  
10:19:17 02 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT    
10:19:14 02 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT    
10:19:13 02 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT    
10:19:12 02 Mar. WHW INFO A station STA(D0:37:45:27:0A:82) leave WHW infrastructure    
10:19:12 02 Mar. WHW INFO A station (SmartHub2)IF[5G](C4:E5:32:40:D0:33):STA(D0:37:45:27:0A:82)(Legacy Device) join WHW infrastructure    
10:16:23

 02 Mar. 2.4G Client disassociate from d0:37:45:27:0a:82  (IP=192.168.1.203) RSSI=0

 Rate=0Mbps  
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Message 2 of 6

Re: Smarthub 2 Event log entries

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@dikul 

That just looks like wireless disconnects, perhaps the Smart Hub keeps changing channel?

Try turning "smart wireless" off, and manually selecting a wireless channel.

Another option would be to connect her laptop to the home hub, using an Ethernet cable, eliminating the wireless problem.

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Message 3 of 6

Re: Smarthub 2 Event log entries

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Thanks Keith,

I thought that it might be a wireless problem.  If I cannot figure an easy way to provide a wired connection I may go back to the Tp-Link router and await the  Digital Voice switch over and worry about  whether to bother with the Samrthub at that point.

Mike

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Message 4 of 6

Re: Smarthub 2 Event log entries

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@dikul 

You may like to try powerline adapters.

https://shop.bt.com/products/tp-link-av600-passthrough-powerline-kit-tl-pa4022p-kit-FTN7.html

They use the mains wiring to carry an Ethernet connection.

There are other models to choose from.

 

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Message 5 of 6

Re: Smarthub 2 Event log entries

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@Keith_Beddoe wrote:

@dikul 

There are other models to choose from.

 


.......and better in my opinion.

https://www.tp-link.com/uk/home-networking/powerline/

 

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Message 6 of 6

Re: Smarthub 2 Event log entries

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Well my thanks to both of you.  I bought a couple of TP-Link power adaptors, with the added bonus that the second one also act as a wifi extender - so far so good.

I will await Digital Voice with a little more condfidence if this set up works well with the Smart hub, otherwise it's back to the trusty Archer AC2100 and no landline.

Mike

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