Solid orange light - no master socket, but switch

[Rfb93]

Hello, 

having some issues setting up BT Broadband in a new house I have bought. Has been refurbished, under the stairs I have a TP Link GS308, 1 black Ethernet plugged in and 6 purple Ethernet to other rooms. 

no bt master socket present. Currently have smart hub 2 connected to the TP link switch via the wan port and a solid orange light. 

Any ideas? 

[imjolly]

do you have an ONT like this and hub connected using ethernet cable to hub wan port

[rbz5416]

The switch will be for distribution after the router. Assuming that you've ordered a Full Fibre service from BT, there should be an Openreach ONT somewhere & the Hub's WAN port plugs into that. You then connect one of the other LAN ports to the switch.

[Rfb93]

I’ve searched high and low for that and don’t seem to have one. There is a single black cable entering the house by the front door. 

Strange as everything was wired in under the stairs, minus anything open reach related. 

[imjolly]

Have you actually ordered a BT broadband package from BT?

[rbz5416]

Where does the black cable from the front door go?

Where does the black ethernet cable in the switch go?

[Rfb93]

Hard to trace as it’s had a full refurb and all wired under the stairs. 

black Ethernet is currently in port 1 of the switch. 

I've ordered a bt package, and am trying to use the smart hub they sent me.  

[rbz5416]

No, where does the other end of the black ethernet go?

What exact package did you order? It will say on your email confirmation.

Maybe also try the availability checker to see what's supposed to be available & whether  an ONT is present.

[WSH]

As imjolly says, it sounds as though fibre has been run to the house but you are waiting on Openreach putting the ONT in.  (ONT = Optical Network Termination.  The picture shown by imjolly.  Effectively the “master socket” for a full fibre connection).  BT should contact Openreach to put it in when you order "Full Fibre".  (Just "Fibre" is FTTC and should connect through a master socket).

The arrangement is ONT ethernet port to the WAN port on your router and then an ethernet cable from one of the LAN ports on the router to the switch.  The purple cables on the switch then distribute to the individual rooms.  The router is the start of your network, (the LAN), so it has to sit between the WAN and your network.

If under the stairs is unsuitable for a wireless access point you can buy a separate one and plug it in in one of the rooms.

[Rfb93]

This is the availability: 

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low      VDSL Range A (Clean)

VDSL Range B (Impacted)

G.fast Range A (Clean)

G.fast Range B (Impacted)

80	63.3	20	19	56.6	Unavailable	Available
80	60	20	19	52.8	Unavailable	Available
--	--	--	--	--	Unavailable	--
--	--	--	--	--	Unavailable	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

50

--

Available

--

Other Offerings Availability DateVDSL Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

Y

N

FTTP is not available.

The exchange is not in a current fibre priority programme