I don't have a laptop. I still cant get my head around the fact that someone else had more or less the same problem at the same time. Uncanny!
I tried contacting BT directly. I do not like the text service with the engineer; I told him that. It wasn't a fluid chat where I could read his reply and respond at the same time, it kept flickering from window to window.
I told him the pc was being used for games at the time, it was wired to the the router, and the tv was wireless (it isn't dual band either, only works on 5GHz) and then he asked me if I could move my games console closer to the router... I don't have a games console!! Sorry, I lost the will to carry on with the conversation at that point. It used to be you could talk to an engineer on the phone, from your own area - I loved that service.
On the other hand, talking to someone whose accent I don't understand, when I have hearing issues, is very frustrating - I've been there too in the past.
I spoke to a friend who suggested it might be a bandwidth issue? I'm aware of bandwidth but I don't know enough about it to know if that could be a reason.
The BT engineer tested my equipment before I lost the will to carry on, and said that Host 3 was low. What on earth is Host 3? How do I find that? In the router presumably? I did download a wifi scanner, but Im an old dog, and you cant teach an old dog new tricks - I was lost, past the point of scanning and finding 5 devices - my PC, my printer, my tv and 2 mobile phones - although I couldn't see which was which.
I need a slate, some chalk and an abacus.
PS - Checkin gthe firmware on the Samsung TV was the very first thing I did. The apps work fine, provided the PC isnt being used for gaming
