Unable to sync BT Wi-Fi Disk

[niagh01]

Hi, I have just received a BT WiFi disk, plugged it in and it wont sync with my BT Home Hub 2, it doesn't go through the sync cycle, led just flashes red. I know there is a way of connecting it to the hub by  an ethernet cable and doing a factory reset, but I don't know the exact process. Can anyone please help.

[Keith_Beddoe]

@niagh01 

Are you sure its a black disk, and not a white one?

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/fix-problems-with-complete-wi-fi

[niagh01]

Hi Keith, thanks for advice, it is a black disk and following the Youtube video the disk has now synced with the hub

I have the BT 500Mg Product but prior to to placing the disk, I was getting only 35Mg speed download on one particular room. When I positioned the disk, the download speed rose to 110 Mg, considerably lower than the guaranteed 425Mg. This was measured using my iPad and the BT App. Have you any ideas how you can increase this speed as I have another 2 rooms with the same problem.

[Keith_Beddoe]

You will never get the full speed over WIFI , only a direct Ethernet connection would give that.

The idea is that the 500Gb is shared amongst multiple devices.

[niagh01]

Hi Keith, thanks again for your reply, one final question, can you forward a link where you can test the speed coming out of the disk using an ethernet cable which will be connected to my laptop.