Using 3rd Party TP-Link Router

[flummoxed_support]

Guys I am sick of the HomeHub rebooting and I want to use a new TP Link modem (TD-W8961N(EU) V 4.0) purely to connect as I have  a TP Link access point to connect it to.

I simply cannot get it to connect.

I have used the wizard and I entered bthomehub@btbroadband.com as the username and I've tried no password and simply 'bt' but no joy.

I don't know if it's anything to do with all of the other settings on the config. Can anyone help?

[licquorice]

A few details will help.

What service do you have, FTTP, FTTC, ADSL or G.Fast

Which model TP Link router do you have

[Keith_Beddoe]

What type of broadband connection do you have, and what  model of the TP Link modem are you using?

[flummoxed_support]

Sorry I have now updated the post with the details. I believe it is just standard FTTC from BT. We dont have FTTP in y village.

[Keith_Beddoe]

@flummoxed_support 

That is only an ADSL router, not VDSL, so it will not work.

https://www.tp-link.com/uk/home-networking/dsl-modem-router/td-w8961nd/

[Keith_Beddoe]

This one supports VDSL.

https://www.tp-link.com/uk/service-provider/dsl-router/td-w9970/

[flummoxed_support]

Thank you so much! I've been pulling my hair out with this!

I will give that one a go and see what happens.

Thanks

Ross

[Keith_Beddoe]

Provided you do not have a G.Fast connection. That would be the case if you have a broadband connection greater than 80Mbs.

[flummoxed_support]

OK So, I bought the suggested modem and I still have exactly the same issue.

There is virtually to difference between models other than the colour of the interface. 

The same thing happens exactly as before. Status goes to 'activation' then 'down'. No connection.

[licquorice]

That isn't the 9970 that @Keith_Beddoe recommended and is another ADSL only modem/ router.