Websites blocked with following You don't have permission to access "http://www.argos.co.uk

[Keith_Beddoe]

Have you tried a factory reset on the home hub?

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

[Gill7]

No I haven't.
But it only arrived last week. We had the same issue on the old hub (home hub5)

I am inclined to think it's related to home protect. When we turned that off it all worked fine for about a week.

Thank you for your replies. I appreciate it.

[Keith_Beddoe]

What is "home protect", is that a BT extra?

Are BT parental controls active?

[Gill7]

Sorry I meant web protect.
BT parental controls are not active.

[Gill7]

[Pete31]

This issue reminds me of something which affected my internet access a few years ago. I could access most websites apart from a few prominent sites such as google.com. Those were blocked with an error message, don't recall the exact wording.

Eventually I realised it was my IP address which for some reason was on some sort of blacklist. The fix was simple for me, I powered down the hub and left it several minutes. Then powered it up, which resulted in allocation of a different IP address, everything was then ok.

But before taking any action, you might check whether this might be the problem using an online check such as:

https://whatismyipaddress.com/blacklist-check

[Keith_Beddoe]

There could be a data integrity issue, where your connection profile is linked to the wrong account, and is filtering your content.

Try the factory reset first, as that will cause a change of IP address.

[Gill7]

Hello, thank you for the reply.

According to that website my IP address isn't listed on any of the black list databases.

[Gill7]

BT are helping now, they have factory reset the hub but no change.

They have forwarded to the complaints team.

Thank you

[Keith_Beddoe]

It sound like your account is somehow linked to the wrong profile, which is blocking that site.

If you know how to change the DNS setting on your computer/laptop, then change them to 8.8.8.8 and 8.8.4.4, as they are Google DNS settings. That would prove whether its BT DNS which is causing the issue.