Wi-Fi not connecting to TV

[gg30340]

Did you try the factory reset of the BT Hub?

If you did and it made no difference, is the BT hub you are using a second hand one?  If it is now you know why it was for sale, it is probably faulty.

Just to confirm. Are you actually paying for a BT Broadband connection and if you are why are you using a BT Business hub and not the normal BT hub that would be supplied free with the BT Broadband package.

[asimwarraich]

I posted in Samsung forum and they suggested to try connecting through hotspot. I used hotspot and it got connected straight away. 

Now I don’t know where the issue is. WiFi works perfectly with all other devices but not the TV. 

TV gets connected to hotspot but not the WIFI. 

Are there any settings that I am missing? 

[asimwarraich]

It appears to be brand new one. 

[asimwarraich]

Yes, I did factory rest and it made no difference. 

[gg30340]

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@asimwarraichwrote:

It appears to be brand new one. 

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What do you mean it appears to be a brand new one. Where did you get it?

[asimwarraich]

Those BT people came and installed it. It had all the packaging of brand new one so I assume it is a new one. 
My landlord is the one who got this installed. 

[asimwarraich · Accepted solution]

Finally, managed to get it work. 

logged into BT hub manager and opened Network for guests.

Tried guest network and it got connected. 

thank you all for your help. 

[licquorice]

That is totally weird, but glad you got it sorted.