Wifi Discs

[Chookgate]

BT keep sending me incompatible wifi discs.  I recently upgraded to broadband with complete WiFi, and also to a smart hub 3.  Despite several phone calls, the last of which sounded promising as the guy said he knew the disc for smart hub 2 is not compatible and he was sending me the complete WiFi plus discs, I now have SIX smarthub 2 WiFi discs, and still have no WiFi in my bedrooms. 

I really don't feel up to yet another long session on the phone - do I have any other recourse? 

[chrisjp]

I think I recall seeing that BT has not (yet?) produced WiFi add-on discs that work with the SH3.
The easiest solution is to give up on BT providing these discs and buy a mesh system. The primary dish of such a system connects to your SH3 via ethernet cable to one of its LAN ports, so is not dependent on the DECT connectivity relied on by the BT discs. You normally get 2 additional discs with the mesh system and they can be positioned anywhere you want in your house.
You're then independent of the vagaries of BT's add-on discs!

[Chookgate]

You can buy BT complete wifi plus discs (the square ones) which are wifi 6 mesh, and the correct ones, from various online retailers, so they do exist.  The last support person I spoke to said he had a smart hub 3 himself with three extenders so he knew what he was ordering.   The problem is they say that's what they are sending, then the old round wifi discs (for smart hub 2) turn up, so something is happening between order and despatch.

Your solution may make me independent of BT, but I'm paying BT for something, so they should provide it.

[licquorice]

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@chrisjpwrote:
I think I recall seeing that BT has not (yet?) produced WiFi add-on discs that work with the SH3.

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They certainly do exist, unless the one I have is a figment of my imagination.

[licquorice]

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@Chookgatewrote:

I really don't feel up to yet another long session on the phone - do I have any other recourse? 

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Unfortunately not, the mods here no longer have account access.

[Satchjal1]

I have the same problem.

It appears to me via many Support calls that the BT System cannot see the correct extenders for the Smart Hub3. This is partly because the BT order system always tries to order like for like replacements. Manual intervention is needed. They have failed to order the correct ones 3 times as a consequence,

A BT Customer Service Manager told me I need the extenders coloured white, not black, These are due to be delivered here on Friday 30 October - I will keep you posted

[licquorice]

He told you rubbish if you mean SH3 compatible discs, they are black.

The Whole Home discs are white, not Complete WiFi discs.

[Satchjal1]

The correct WiFi disc for the Smart Hub 3 is a black square one, BT Item number 069911.  After weeks of calls with BT Guide they arrived, paired and work well